the fine print
Return & Shipping Policy
All Known Goods rugs are made-to-order, and because each piece is produced specifically for you, all sales are final.
If your rug arrives damaged or there is an issue with the craftsmanship or quality, please contact us within 7 days of delivery so we can make it right.
Shipping & Production
Each rug is hand-tufted with care and attention to detail. Please allow approximately 8 weeks from the date of purchase for production and delivery.
Custom Orders
Special requests may require additional production time, and you will be updated based on the specifications of the order.
- Production: Approximately 7 weeks.
- Shipping: Approximately 1 week via standard freight delivery.
- Packaging: Your rug will be carefully rolled, wrapped, and secured to help ensure it arrives safely. Rugs larger than 12 feet will need to be folded rather than rolled for shipping. Upon arrival, these rugs may require some additional care to help them lay flat.
Because each rug is made by hand, slight variations in texture, color, and finish are part of the character of the piece and are not considered defects.
For custom orders, special shipping requests, or expedited delivery options, please contact us before placing your order and we'll provide an estimated timeline.